Shipping policy

Shipping Regions

We currently ship physical products to the following countries:

  • United States
  • Canada
  • European Union: Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Slovakia, Spain
  • United Kingdom, Norway, Switzerland

Digital products are available for customers in the same regions.

Processing Times

  • Instant digital downloads are available immediately after purchase.
  • Personalised digital products are created within 2 business days. You'll receive a message once your file is ready for download.
  • Physical products (such as mugs and ornaments) are made to order and typically require 3–6 business days for production before shipping.

Production & Fulfilment Locations

To ensure faster delivery and avoid customs issues, we print and ship your items from the nearest available location:

  • Ornaments
    • USA → Printed and shipped from the USA
    • Canada, Norway, Switzerland → Printed and shipped from Canada
    • EU (see list above) → Printed and shipped from France
  • Mugs
    • USA → Printed and shipped from the USA
    • Canada → Printed and shipped from Canada
    • EU, UK, Rest of Europe & eligible countries → Printed and shipped from Poland or Czech Republic

Shipping Costs

Shipping costs are calculated at checkout based on your region and the number of items ordered. Discounts apply automatically for multiple products in the same shipment.

Customs & Duties

We aim to fulfil orders locally or regionally whenever possible. However, you may be responsible for customs duties or import taxes in countries that are not part of the EU, the USA or Canada, especially in:

  • United Kingdom
  • Norway
  • Switzerland

Please check your local import regulations if you’re unsure.

Returns & Cancellations

All physical products are custom-made to order and are therefore non-refundable unless damaged or misprinted.
If your item arrives damaged or incorrectly printed, please contact us within 7 days and include clear photos — we’ll find a solution together.

Downloads of digital products are non-refundable once the download has started.